The collector’s edition features extra accessories, deluxe finishes, and a collector’s grade box with a one-of-a-kind opening experience. The standard edition includes basic accessories in a standard box.

All EVO toothbrush manuals can be found here

Yes, new characters are on their way to the EVO Universe. Subscribe to our newsletter to stay up to date on the latest product launches and announcements. 

Our brush heads are not interchangeable, so be sure to purchase SPM-1 brush heads for an SPM-1 toothbrush and IRM-1 brush heads for an IRM-1 toothbrush.

The IRM-1 toothbrush features a 90-day replacement reminder. Replace the brush head and reset your toothbrush to keep track of your next cycle.

The EVO-Sense touch control panel automatically locks after 8 seconds to prevent accidental setting adjustments. If you’d like to adjust it, you’ll need to turn it off and on again. 

Each toothbrush comes with a 30 day, 100% money-back guarantee. If for any reason you’re unhappy with your purchase, contact customer support at support@getevo.net with your order number to begin a return.

Refunds are not processed until the return has been received with all original components included. Once a refund is processed, it takes 3-5 business days for the funds to be available in your account. 

All EVO toothbrushes are covered by a standard 1-year warranty in which all manufacturer defects are covered. Each toothbrush is also eligible for a lifetime warranty if subscribed to automatic brush head refills. 

Subscribe to our brush head refill subscription to activate your lifetime toothbrush warranty. The warranty will be active as long as you’re subscribed.

The lifetime warranty completely covers any issues or defects on your toothbrush.

EVO offers free shipping for customers in United States and Canada. We also offer paid shipping to the following countries: Brazil, Bahrain, Cambodia, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Algeria, Egypt, Libya, Morocco, Tunisia, Australia, New Zealand, Mexico, China, Cook Islands, French Polynesia, Pitcairn Islands, Bangladesh, Bhutan, Maldives, Myanmar, Nepal, Pakistan, Sri Lanka

Orders are typically shipped within 2 business days.

You will receive an email with the tracking information once your order has shipped. If you do not receive an email with a tracking number, please reach out to our customer support team at support@getevo.net.

Orders can only be cancelled or updated if they are still processing by sending an email to our customer support team. If you have already received a tracking number for your order, you will need to contact customer support at support@getevo.net to begin a return.

Contact customer support at support@getevo.net for immediate assistance. Please provide photos of damages from shipping and the order number in the subject line.

Login to your EVO account to easily view, modify, or cancel your subscription at any time.

Easily view, modify, or cancel your subscription at any time by logging in to your EVO account.